Customer Experience
Build more meaningful connections with customers
At the core of customer engagement are meaningful with the latest Microsoft technology to engage customers on their terms and build stronger connections with your brand.
More meaningful customer connections with Dynamics 365
Dynamics 365 connects your teams, processes and data to provide your teams with the insights and tools to create engaging experiences and forge stronger relationships with customers.
Sales
Enhance seller productivity to meet customer needs more efficiently.
Dynamics 365 Customer Insights
Engage customers more effectively with AI-driven insights.
Dynamics 365 Customer Service
Resolve customer issues faster with AI and automation.
Dynamics 365 Contact Centre
Optimise customer experiences across every channel.
Dynamics 365 Field Service
Transform service operations with the latest Microsoft technology.
How we’ve helped organisations
Barhead helps the Australian Red Cross create more meaningful connections with donors as part of its powerful digital transformation spearheaded by Microsoft
Australian Red Cross, a volunteer-based organisation committed to reducing human suffering, embarked on a digital transformation journey to ensure it can continue delivering crucial assistance in communities when Australians need it most.
Bank of Queensland is the first to implement Microsoft Cloud Financial Services in Australia and New Zealand
Bank of Queensland Group (BOQ), Australia’s sixth largest bank, is the first to implement Microsoft Cloud for Financial Services in Australia and New Zealand.
New CRM platform and program enhances RACT member experience
RACT (Royal Automobile Club of Tasmania) implemented a new Customer Relationship Management (CRM) platform, built with Microsoft Dynamics 365 and implemented by Barhead Solutions.
Wesley Mission partners with Barhead to deliver better services for people impacted by gambling harm and domestic violence
Wesley Mission provides community services, particularly for people impacted by gambling harm and domestic violence, in collaboration with government-funded programs such as GambleAware and Escaping Violence Payment (EVP).
Bureau of Meteorology streamlines legal procurement process with an end-to-end contract and matter management solution
The Bureau of Meteorology (Bureau) transitioned its legal department to Consensus. Completed at the end of 2022, this transition has bolstered data security measures and streamlined processes at the Bureau’s legal department.
West Moreton Health HR Department optimises conversion of temporary workers to permanent employees
West Moreton Health, located in one of the fastest growing regions in Southeast Queensland, deployed the Staff Conversion app to support a 5,000-strong workforce expected to reach 10,000 by 2028.