Managed Services
Technical support services designed to address a wide range of needs
Choose your organisation’s most suitable support options for Power Platform, Dynamics 365 and other Microsoft technologies. Expand and sustain your digital investments today.
![20230223_Managed Services ISO](https://barhead.com/wp-content/uploads/2023/02/20230223_Managed-Services-ISO.png)
Why Barhead’s Managed Services?
Barhead’s Managed Services help develop and maintain Microsoft solutions deployed in organisations. Barhead offers flexible agreements which are dependent on customers’ requirements and business needs. A dedicated set of Barhead consultants will be assigned to work within agreed SLAs.
Managed Services Support Options |
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Quick Start Options | Option 1 (Premium) | Option 2 (Standard) | Option 3 (Lite Support) | ||||||
Indicative Price Point | AU $20,000/Month ($240,000 annual) |
AU $10,000/Month ($120,000 annual) |
AU $5,000/Month ($60,000 annual) |
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Minimum Terms | 1 year | 1 year | 1 year | ||||||
Support Coverage Hours | 40 hrs per week | 40 hrs per week | 40 hrs per week | ||||||
Application Support Hours Allocation | 220 hrs | 100 hrs | 45 hrs | ||||||
Service Level Agreement |
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Support Channels |
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Email Support | ✓ | ✓ | ✓ |
Portal Support | ✓ | ✓ | ✓ |
Phone Support | ✓ | ✓ | ✓ |
Included Services |
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Breakfix / Service Incident Resolution only | ✓ | ✓ | ✓ |
Minor Changes / Config / Setups | ✓ | ✓ | ✓ |
General Inquiries | ✓ | ✓ | ✓ |
System Consultation | ✓ | ✓ | ✓ |
Reporting Requirement Services | ✓ | ✓ | ✓ |
Dynamics 365 and Power Platform Major Release High Level Impact Analysis | ✓ | ✓ | ✓ |
Resource |
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Indicative Team Availability | Dedicated Support Team | Shared Support Team | Shared Support Team |
Indicative Resource Availability | Offshore Application Consultant | Offshore Application Consultant | Offshore Application Consultant |
Included terms |
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Status Review | Weekly | Monthly | Monthly |
Application Enhancements | 5 days of total work effort (Build, Testing and Deployment) |
5 days of total work effort (Build, Testing and Deployment) |
3 days of total work effort (Build, Testing and Deployment) |
Supported Technology Stack | Microsoft Dynamics 365 Power Platform Power BI |
Microsoft Dynamics 365 Power Platform Power BI |
Microsoft Dynamics 365 Power Platform Power BI |
Other Available On-Request Services: |
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Customer Success Manager | Onshore only (Price available upon request) | Onshore only (Price available upon request) | Onshore only (Price available upon request) |
Technical Advisory | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) |
Analysis and Design | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) |
Training | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) |