Managed Services
Technical support services designed to address a wide range of needs
Choose your organisation’s most suitable support options for Power Platform, Dynamics 365 and other Microsoft technologies. Expand and sustain your digital investments today.
Why Barhead’s Managed Services?
Barhead’s Managed Services help develop and maintain Microsoft solutions deployed in organisations. Barhead offers flexible agreements which are dependent on customers’ requirements and business needs. A dedicated set of Barhead consultants will be assigned to work within agreed SLAs.
| Managed Services Support Options |
|---|
| Quick Start Options | Option 1 (Premium) | Option 2 (Standard) | Option 3 (Ad Hoc) |
| Indicative Price Point | AU $20,000/Month ($240,000 annual) |
AU $10,000/Month ($120,000 annual) |
AU $5,000/Month ($60,000 annual) |
| Minimum Terms | 1 year | 1 year | 1 year |
| Support Coverage Hours | 8 x 5 Business Hours East Coast) |
8 x 5 (Business Hours East Coast) |
8 x 5 (Business Hours East Coast) |
| Effort |
|---|
On-Standby Support
|
8 x 5 (Business Hours East Coast) |
8 x 5 (Business Hours East Coast) |
8 x 5 (Business Hours East Coast) |
| Proactive Updates | Yes | Yes | Yes |
Tech Support
|
220 Hours No Rollover Hours |
110 Hours No Rollover Hours |
80 Hours No Rollover Hours |
| Resource |
|---|
| Indicative Team Availability | Dedicated Support Team | Shared Support Team | Shared Support Team |
| Indicative Resource Availability | Offshore Support Coordinator Offshore Application Specialist |
Offshore Support Coordinator Offshore Application Specialist |
Offshore Support Coordinator Offshore Application Specialist |
| Other Terms |
|---|
| Status Review | Weekly | Monthly | Monthly | ||||||
| Enhancements | 5 days of total work effort (Estimation, Dev and Testing) Total Allowable Enhancement per month = 5 only |
5 days of total work effort (Estimation, Dev and Testing) Total Allowable Enhancement per month = 3 only |
3 days of total work effort (Estimation, Dev and Testing) Total Allowable Enhancement Hours per month = 3 only |
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| Supported Technology Stack | Microsoft Dynamics 365 Power Platform |
Microsoft Dynamics 365 Power Platform |
Microsoft Dynamics 365 | ||||||
| Service Level Agreement |
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