Managed Services
Technical support services designed to address a wide range of needs
Choose your organisation’s most suitable support options for Power Platform, Dynamics 365 and other Microsoft technologies. Expand and sustain your digital investments today.
Why Barhead’s Managed Services?
Barhead’s Managed Services help develop and maintain Microsoft solutions deployed in organisations. Barhead offers flexible agreements which are dependent on customers’ requirements and business needs. A dedicated set of Barhead consultants will be assigned to work within agreed SLAs.
| Manage Services Support Offering: | Advanced – Application Management(40) | Advanced – Application Management (90) |
| Service Offerings | Advanced Application Support | Extended Application Support |
| Billing | Quarterly In advance | Quarterly In advance |
| Indicative Price Point | AU $5,000/Month | AU $10,000/Month |
| Minimum Terms | 1 year | 1 year |
| Support Coverage Hours (9am to 5pm AEST) | ✓ | ✓ |
| Application Support Hours Allocation | Up to 40 hrs | Up to 90 hrs |
| Supported Technology Stack | Microsoft Dynamics 365 Power Platform Power BI Custom Entities |
Microsoft Dynamics 365 Power Platform Power BI Custom Entities |
| Support Channels |
|---|
| Email Support | ✓ | ✓ |
| Portal Support | ✓ | ✓ |
| Phone Support | ✓ | ✓ |
| Included Services |
|---|
| General Inquiries | ✓ | ✓ |
| Breakfix / Service Incident Resolution only | ✓ | ✓ |
| Minor Changes / Config / Setups | ✓ | ✓ |
| Reporting Requirement Services | ✓ | ✓ |
| Dynamics 365 and Power Platform Major Release High Level Impact Analysis | ✓ | ✓ |
| Resource |
|---|
| Indicative Team Availability | Shared Support Team | Shared Support Team (with Primary Contact) |
| Indicative Resource Availability | Offshore Application Consultant | Offshore Application Consultant |
| Included terms |
|---|
| Status Review | Monthly | Monthly |
| Application Enhancements | ✓ | ✓ |
| Other Available On-Request Services: |
|---|
| Customer Success Manager | Onshore only (Price available upon request) | Onshore only (Price available upon request) |
| Technical Advisory | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) |
| Analysis and Design | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) |
| Training | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) |