Managed Services

Technical support services designed to address a wide range of needs

Choose your organisation’s most suitable support options for Power Platform, Dynamics 365 and other Microsoft technologies. Expand and sustain your digital investments today.

Why Barhead’s Managed Services?

Barhead’s Managed Services help develop and maintain Microsoft solutions deployed in organisations. Barhead offers flexible agreements which are dependent on customers’ requirements and business needs. A dedicated set of Barhead consultants will be assigned to work within agreed SLAs.

Managed Services Support Options
Quick Start Options Option 1 (Premium) Option 2 (Standard) Option 3 (Lite Support)
Indicative Price Point AU $20,000/Month
($240,000 annual)
AU $10,000/Month
($120,000 annual)
AU $5,000/Month
($60,000 annual)
Minimum Terms 1 year 1 year 1 year
Support Coverage Hours 40 hrs per week 40 hrs per week 40 hrs per week
Application Support Hours Allocation 220 hrs 100 hrs 45 hrs
Service Level Agreement
Priority
1
2
3
4
Response Time
1 business hour
2 business hours
1 business day
2 business days
Priority
1
2
3
4
Response Time
1 business hour
2 business hours
1 business day
2 business days
Priority
1
2
3
4
Response Time
1 business hour
2 business hours
1 business day
2 business days
Support Channels
Email Support
Portal Support
Phone Support
Included Services
Breakfix / Service Incident Resolution only
Minor Changes / Config / Setups
General Inquiries
System Consultation
Reporting Requirement Services
Dynamics 365 and Power Platform Major Release High Level Impact Analysis
Resource
Indicative Team Availability Dedicated Support Team Shared Support Team Shared Support Team
Indicative Resource Availability Offshore Application Consultant Offshore Application Consultant Offshore Application Consultant
Included terms
Status Review Weekly Monthly Monthly
Application Enhancements 5 days of total work effort
(Build, Testing and Deployment)
5 days of total work effort
(Build, Testing and Deployment)
3 days of total work effort
(Build, Testing and Deployment)
Supported Technology Stack Microsoft Dynamics 365
Power Platform
Power BI
Microsoft Dynamics 365
Power Platform
Power BI
Microsoft Dynamics 365
Power Platform
Power BI
Other Available On-Request Services:
Customer Success Manager Onshore only (Price available upon request) Onshore only (Price available upon request) Onshore only (Price available upon request)
Technical Advisory Onshore/Offshore (Price available upon request) Onshore/Offshore (Price available upon request) Onshore/Offshore (Price available upon request)
Analysis and Design Onshore/Offshore (Price available upon request) Onshore/Offshore (Price available upon request) Onshore/Offshore (Price available upon request)
Training Onshore/Offshore (Price available upon request) Onshore/Offshore (Price available upon request) Onshore/Offshore (Price available upon request)

Get started with Barhead

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