Managed Services

Technical support services designed to be customisable to address a wide range of needs

Choose your organisation’s most suitable support options for Power Platform, Dynamics 365 and other Microsoft technologies. Expand and sustain your digital investments today.

Why Barhead’s Managed Services?

Barhead’s Managed Services help develop and maintain Microsoft solutions deployed in organisations. Barhead offers flexible agreements which are dependent on customers’ requirements and business needs. A dedicated set of Barhead consultants will be assigned to work within agreed SLAs.

Managed Services Support Options
Quick Start Options Option 1 (Premium) Option 2 (Standard) Option 3 (Ad Hoc)
Indicative Price Point AU $20,000/Month
($240,000 annual)
AU $10,000/Month
($120,000 annual)
AU $5,000/Month
($60,000 annual)
Minimum Terms 1 year 1 year 1 year
Support Coverage Hours 8 x 5
Business Hours East Coast)
8 x 5
(Business Hours East Coast)
8 x 5
(Business Hours East Coast)
Effort
On-Standby Support

  • Phone Support
  • Chat Support
  • Email Support
8 x 5
(Business Hours East Coast)
8 x 5
(Business Hours East Coast)
8 x 5
(Business Hours East Coast)
Proactive Updates Yes Yes Yes
Tech Support

  • Break fixes
  • Minor enhancements
  • Consultation/Inquiries
  • Management/ Reporting Requirement
220 Hours
No Rollover Hours
110  Hours
No Rollover Hours
80  Hours
No Rollover Hours
Resource
Indicative Team Availability Dedicated Support Team Shared Support Team Shared Support Team
Indicative Resource Availability Offshore Support Coordinator
Offshore Application Specialist
Offshore Support Coordinator
Offshore Application Specialist
Offshore Support Coordinator
Offshore Application Specialist
Other Terms
Status Review Weekly Monthly Monthly
Enhancements 5 days of total work effort
(Estimation, Dev and Testing)
Total Allowable Enhancement
per month = 5 only
5 days of total work effort
(Estimation, Dev and Testing)
Total Allowable Enhancement
per month = 3 only
3 days of total work effort
(Estimation, Dev and Testing)
Total Allowable Enhancement
Hours per month = 3 only
Supported Technology Stack Microsoft Dynamics 365
Power Platform
Microsoft Dynamics 365
Power Platform
Microsoft Dynamics 365
Service Level Agreement
Priority
1
2
3
4
Response Time
1 business hour
2 business hours
1 business day
2 business days
Priority
1
2
3
4
Response Time
1 business hour
2 business hours
1 business day
2 business days
Priority
1
2
3
4
Response Time
1 business hour
2 business hours
1 business day
2 business days

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