Webinar Recording: Power Virtual Agents

Power Platform in a Week of Lunches: Power Virtual Agents

This webinar recording is a webinar series designed for beginners, introducing the components and features of the Power Platform and how they can be used to create business solutions. The Power Platform is the low-code platform that spans Office 365, Dynamics 365, Azure and hundreds of other apps as a connected tool-set for building end-to-end business solutions.

Power Virtual Agents empowers subject matter experts to build intelligent conversational bots, using a guided, no-code graphical interface. Leveraging Power Automate, you can embed flows in your topics, to integrate with other business systems, creating a bot that can take action to resolve customer issues. Your bot can easily be deployed on a range of channels, and will provide you with built-in analytics to provide insight, and enable you to optimise and improve your bot to handle routine customer service issues, handing off to your agents for more complex queries.