During this hands-on workshop, you will be introduced to both Microsoft Power Automate and Power Virtual Agents. Power Virtual Agents empowers subject matter experts to build intelligent conversational bots, using a guided, no-code graphical interface. Power Automate is a tool that allows you to turn repetitive tasks into automated workflows, create connections between your favourite apps and services, get notifications, collect data and more.
At the end of the day, attendees will understand how to:
- Create a chatbot to answer common questions and resolve customer/employee issues
- Design and build flows for automation, approvals and notifications
- Use Flow components, patterns and controls
- Integrate AI Builder’s form processing capability into your Flows
- Leverage both Power Automate and Virtual Agents together by embedding flows in your chatbots to integrate with other business systems- creating a bot that can take action to resolve customer and employee issues.
This course is perfect for business or IT users wanting to learn about how to extend, connect and automate with the Microsoft Power Platform.