Power Virtual Agents empowers subject matter experts to build intelligent conversational bots, using a guided, no-code graphical interface. Leveraging Power Automate, you can embed flows in your topics, to integrate with other business systems, creating a bot that can take action to resolve customer issues. Your bot can easily be deployed on a range of channels, and will provide you with built-in analytics to provide insight, and enable you to optimise and improve your bot to handle routine customer service issues, handing off to your agents for more complex queries.

This full day lab is ideal for customer service managers and agents wanting to understand more about how Power Virtual Agents could work in their organisations. You will learn how to create a bot to answer common questions and resolve customer issues, automate processes and tasks, manage hand-off to support agents, deploy your bot on different channels, design and organise topics and conversations, and use analytics to gain insight and iterate and optimise your bot.

The lab includes guided learning, sample data sets and step-by-step instructions for individuals to experience Power Virtual Agents in a day.