Continuous Improvement Support Service (CISS)
Maximise your Microsoft Dynamics 365 Finance investment
More than just a help desk
An industry-recognised leader in Dynamics 365 services in Australia, Barhead Solutions, an award-winning Microsoft partner, offers flexible plans for Dynamics 365 Finance support, with the aim of delivering excellent customer service to clients.
Remediation & Review
Including transition of the F&O instance
Advisory for Microsoft
Updates, Roadmaps & Art of Possible
Support for Break & Fix
Utilisation reporting
Sprints for Enhancements
Rapid delivery sprints
Bronze
AUD 3,500
20 hours/month
User administration
User security management & review
Issue & application defect resolutions (break-fix and incident management)
Silver
AUD 5,700
36 hours/month
Environment management including regular refreshes
User administration
User security management & review
Issue & application defect resolutions (break-fix and incident management)
License status reporting
- Training for your ream to enable you with ongoing skills to create segments, emails, SMS messages, and automated personalised journeys
Minor enhancements and improvement activities inclusive of testing & development
Gold
AUD 7,800
50 hours/month
- Environment management including regular refreshes
- User administration
- User Security management & Review
- Issue & application defect resolution (break-fix and incident management)
- License status reporting
Regular communication of upcoming upgrades
Regular communication of upcoming upgrades
Impact assessment and recommendation
Planning and deployment of upgrade
Dev ops support to manage release and customisations
Minor enhancements and improvement activities inclusive of testing & deployment
Workspace configuration (OOTB)
- Configuration and activation of Power BI entity store and OOTB embedded Power BI reports
- End user training support
Consultative response to enquiries
- Answers to ‘How to’ questions
- Proactive updates on future functionality roadmaps and other Microsoft products
Flexible Models – Dynamics 365 F&O Support Needs
- Remediation and remedy review, including transition for the F&O instance
- Advisory for Microsoft updates, Roadmaps and the Art of Possible
- Support for Break and fix (Bronze/Silver/Gold)
- Sprints for Enhancements (Rapid delivery sprints)
Business Outcomes
- Remediation quickly assesses client’s Dynamics 365 F&O investment, identifies areas to improve, and optimises for better business results
- Advisory for Microsoft updates for Finance: best practices, guidance on latest updates and roadmaps
- Break-fix support with agreed monthly hours, including production support, issue fixes & inquiries, as well as reporting for ticket summary & utilisation
- Two options for fast delivery sprints: Agile approach breaks down projects into smaller parts for quick solutions, with sprint planning, development, testing, and retrospective to improve processes