This online course is ideal for customer service managers and agents wanting to understand more about how Power Virtual Agents could work in their organisations. Learn how to create a bot to answer common questions, resolve customer issues, automate processes and tasks, and manage hand-off to support agents.

This online course is ideal for customer service managers and agents wanting to understand more about how Power Virtual Agents could work in their organisations. Learn how to create a bot to answer common questions, resolve customer issues, automate processes and tasks, and manage hand-off to support agents.

9:00 AM – 4:00 PM AEST  [...]

9:00 AM – 3:30 PM  |  [...]

9:00 AM – 3:30 PM  |  [...]

9:00 AM – 5:00 PM  |  [...]