A bit about us
At Barhead, our specialised consultants focus on delivering business solutions, leveraging Microsoft’s Technology Stack. We believe that it is a combination of people, technology, and business drivers that underpin the most successful implementations.
As a leading Microsoft Business Applications partner with global cross industry expertise, we cover the diverse product offerings from Microsoft and the broader ecosystem, supporting our clients to modernise their systems and processes. Our collaborative client engagement model centred on business outcomes enables us to deliver the most innovative use of technology.
Our consulting expertise and offerings span the entire Microsoft stack – Office 365, Dynamics 365 and Azure, anchored around a business solution. We cover Dynamics 365 applications (Sales, Customer Service, Field Service, Marketing, Finance, Supply Chain Management, Business Central, Project Service Automation, Artificial Intelligence, Customer Insights), and Power Platform (Power Apps, Power Automate, Power BI and Power Virtual Agent).
Our expertise extends to independent software vendor (ISV) product development, utilising Microsoft’s Power Platform. We are one of nine certified Microsoft Business Applications ISV Development Centre organisations in the world.
To learn more, visit barhead.com
Responsibilities:
- Fully responsible with monitoring and building of resource capabilities/skills/character.
- Point person for any concerns (skills, character, attitude) raised against resources, first point of escalation.
- Resolve issues raised against resources.
- Propose/create new standards and processes that will be used across the company (not limited to tech).
- Remind standards, processes and other comms.
- Conduct at least 1-hour meetings with the resources (weekly for the 1st few months then adjust accordingly).
- Discuss KPI and CSAT with resources.
- Recommend resource standing based on performance.
- In charge of staffing requests raised by technical manager (tech mgr is still the point of contact for resourcing needs).
- Raise resourcing needs to technical manager.
- Assign/review estimation requests.
- Conduct PIP with resource (when necessary).
