3. Artificial Intelligence
The release of AI software chatGPT, which is capable of answering questions conversationally, generated headlines about AI technology at the tipping point for mass adoption. Surveys from last year would seem to suggest the technology is moving in this direction.
The same 2022 survey by Gartner reported that a third of the organisations surveyed are already applying AI across several business units. A separate report by global management consulting firm McKinsey found that the global AI adoption rate in 2022 was more than double the adoption rate in 2017.
In a sign of AI’s enormous potential, what AI capabilities are currently available are just the tip of the iceberg. More advanced AI capabilities are expected to come from tech giants, such as Microsoft, who have invested billions in AI research for several years.
However, there remain multiple unknowns, such as cost, infrastructure and users’ trust in the technology, that can affect the rate of technology adoption. But one thing is certain: amidst rapid change, companies and organisations need to be more agile and resilient. And the key to doing that is embracing promising new technologies.