Managed Services
Technical support services designed to address a wide range of needs
Choose your organisation’s most suitable support options for Power Platform, Dynamics 365 and other Microsoft technologies. Expand and sustain your digital investments today.
Why Barhead’s Managed Services?
Barhead’s Managed Services help develop and maintain Microsoft solutions deployed in organisations. Barhead offers flexible agreements which are dependent on customers’ requirements and business needs. A dedicated set of Barhead consultants will be assigned to work within agreed SLAs.
| Managed Services Support Options |
|---|
| Quick Start Options | Option 1 (Premium) | Option 2 (Standard) | Option 3 (Lite Support) | ||||||
| Indicative Price Point | AU $20,000/Month ($240,000 annual) |
AU $10,000/Month ($120,000 annual) |
AU $5,000/Month ($60,000 annual) |
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| Minimum Terms | 1 year | 1 year | 1 year | ||||||
| Support Coverage Hours | 40 hrs per week | 40 hrs per week | 40 hrs per week | ||||||
| Application Support Hours Allocation | 220 hrs | 100 hrs | 45 hrs | ||||||
| Service Level Agreement |
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| Support Channels |
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| Email Support | ✓ | ✓ | ✓ |
| Portal Support | ✓ | ✓ | ✓ |
| Phone Support | ✓ | ✓ | ✓ |
| Included Services |
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| Breakfix / Service Incident Resolution only | ✓ | ✓ | ✓ |
| Minor Changes / Config / Setups | ✓ | ✓ | ✓ |
| General Inquiries | ✓ | ✓ | ✓ |
| System Consultation | ✓ | ✓ | ✓ |
| Reporting Requirement Services | ✓ | ✓ | ✓ |
| Dynamics 365 and Power Platform Major Release High Level Impact Analysis | ✓ | ✓ | ✓ |
| Resource |
|---|
| Indicative Team Availability | Dedicated Support Team | Shared Support Team | Shared Support Team |
| Indicative Resource Availability | Offshore Application Consultant | Offshore Application Consultant | Offshore Application Consultant |
| Included terms |
|---|
| Status Review | Weekly | Monthly | Monthly |
| Application Enhancements | 5 days of total work effort (Build, Testing and Deployment) |
5 days of total work effort (Build, Testing and Deployment) |
3 days of total work effort (Build, Testing and Deployment) |
| Supported Technology Stack | Microsoft Dynamics 365 Power Platform Power BI |
Microsoft Dynamics 365 Power Platform Power BI |
Microsoft Dynamics 365 Power Platform Power BI |
| Other Available On-Request Services: |
|---|
| Customer Success Manager | Onshore only (Price available upon request) | Onshore only (Price available upon request) | Onshore only (Price available upon request) |
| Technical Advisory | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) |
| Analysis and Design | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) |
| Training | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) | Onshore/Offshore (Price available upon request) |