MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
One-day certification training to take your team’s expertise in Dynamics 365 Customer Engagement to the next level via a Microsoft-recognised certification
Course Duration: 1 day
Barhead offers the Microsoft Dynamics 365 Fundamentals one-day certification training to take your team’s expertise in Dynamics 365 Customer Engagement apps to the next level via a Microsoft-recognised certification. This course will provide you with a broad introduction to Dynamics 365’s customer engagement capabilities. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service.
Trained by Dynamics 365 experts
Learn from our skilled Dynamics 365 consultants who are also certified trainers.
Certification pathway
Explore the certifications that are applicable for both personal and organisational growth.
Recognition as a high-skilled professional
Stay ahead of the technology curve by acquiring and growing your knowledge in the Dynamics 365.
Course Modules
- Capabilities of Dynamics 365 Customer Engagement Apps
- Dynamics 365 Marketing
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
Outcomes
Describe Dynamics 365 Marketing use cases capabilities, including marketing forms, segments, email marketing, customer journeys and event management
- Describe use cases for D365 Marketing-related apps including Customer Insights and Customer Voice
- Describe Dynamics 365 Sales use cases and processes, including qualification of leads, opportunity management, quote lifecycle, order management and invoice management
- Describe use cases for D365 Sales-related apps including Sales Insights, LinkedIn Sales Navigator and the D365 Sales mobile app
- Describe Dynamics 365 Customer Service use cases and processes, including managing workloads, knowledge management and case lifecycle
- Describe use cases for D365 Customer Service-related apps including Omnichannel for Customer Service
- Describe Dynamics 365 Field Service use cases and processes, including work order lifecycle and inspections
- Describe scheduling capabilities of Dynamics 365 Field Service
- Describe the foundations of Dynamics 365 customer engagement apps, including Dataverse and Power Platform
- Describe D365 integration with Microsoft Teams, Outlook and Excel
- Describe D365 reporting capabilities
Pricing
Fixed Price based on up to 15 participants before additional Barhead resourcing is required to support the room.
Prerequisites: Customer participants provide their own laptops for the training. Barhead will provide access to a trial environment for hands-on component of training.
Barhead provides global-enterprise level services
Power Platform tools – Power Apps, Power Automate, Power BI and Power Virtual Agents
Business solutions for standalone apps, or apps that extend existing Microsoft solutions
Pre-built solutions from Barhead’s research and development team
Deployment models, best practices and governance
Offerings and Delivery Models that are Tailored to Specific Demands
Leverage Microsoft Solutions and Realise Value Faster
Foundation Modules
- Introduction to Dynamics 365 Sales – One-day hands-on workshop to introduce attendees to Dynamics 365 Sales
- Introduction to Dynamics 365 Customer Service – One-day hands-on workshop to introduce attendees to Dynamics 365 Customer Service
- Dynamics 365 Marketing in a Day – One-day hands-on workshop to introduce marketers to Dynamics 365 Marketing
- Power Up with Power Apps – Build custom business applications with Dataverse and Power Apps
- Power Up with Power Apps for IT Professionals – One-day hands-on workshop to build custom business applications via the low-code, no-code capabilities of Power Platform
- Dynamics 365 Sales Pre-Project Training – One-day training session on Dynamics 365 Sales for project stakeholders and end users
- Dynamics 365 Marketing Pre-Project Training – One-day training session on Dynamics 365 Marketing for project stakeholders and end users
- Dynamics 365 Customer Service Pre-Project Training – One-day training session on Dynamics 365 Customer Service for project stakeholders and end users
Trainer Enablement
- Train the Trainer – Training session delivered to a select group of the client project team, who will be responsible for training the rest of their staff on the system
User Training Program
- End User Training – Training session delivered to the client’s system end users towards completion of a project. The aim is to prepare attendees with how to use the solution built to do their job.
Certifications
- PL-900: Microsoft Power Platform Fundamentals – One-day certification training to take your team’s expertise in the Power Platform to the next level via a Microsoft-recognised certification.
- PL-100: Microsoft Power Platform App Maker Certification Training – Four-day certification training to take your team’s expertise in Power Platform App Maker via a Microsoft recognised certification
- PL-200: Microsoft Power Platform Functional Consultant Certification Training – Five-day certification training to take your team’s expertise in building Power App solutions to the next level via a Microsoft-recognised certification
- MB-910: Microsoft Dynamics 365 Fundamentals Certification Training – One-day certification training to take your team’s expertise in Dynamics 365 Customer Engagement to the next level via a Microsoft-recognised certification
- MB-210: Microsoft Dynamics 365 Sales Functional Consultant Certification Training – Three-day certification training to take your team’s expertise in Dynamics 365 Sales to the next level via a Microsoft recognised certification
- MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Certification – Four-day certification training to take your team’s expertise in Dynamics 365 Customer Insights (Journeys) to the next level via a Microsoft-recognised certification.