Dynamics 365 Customer Insights
Engage customers on their terms and boost sales productivity.
Dynamics 365 helps transform your business into a customer-centric organisation by empowering your marketing, sales, and service professionals, with data and customer insights.
Create more engaging customer experiences
By uniting customer data with real-time journeys and Microsoft’s AI assistant Copilot, Dynamics 365 Customer Insights helps you create better customer experiences to engage customers.
Know your customers
Get a richer view of customers through unified data insights, with AI-powered identity management and intent predictions.
Engage customers on their terms
Deliver tailored experiences with the right message at the right time, using AI-driven channel selection and real-time journeys.
Boost your team’s productivity
Discover insights and quickly understand customer attributes with insights and help from Copilot.
Improve marketing ROIs
Proven customer journeys and programs that will make you decide smarter, backed with intelligence and analytical skills.
How Barhead can help with your MarTech transformation
From technology consulting to change management, Barhead offers a wide range of services to help you leverage AI and Microsoft technology.
With years of hands-on experience in marketing and technology consulting, our consultants can help you on your MarTech transformation, no matter where you are in your journey.
Technology & Strategy Consulting
Our consultants can help you choose the right Microsoft business applications, ensuring the best technological fit for your organisational goals.
Customer Journey Planning and Implementation
Through journey mapping, our consultants can help you identify customer pain points, optimise the customer journey, and improve customer and brand experiences.
Training and Change Management
To ensure the effective adoption of new technologies, our experts can provide comprehensive training sessions and support change management all throughout the transition.
About Barhead
Barhead is an award-winning IT consulting firm specializing in CRM and leveraging the strategic value of Microsoft Business Applications through AI, Copilot, Dynamics 365 and Power Platform.
4-time Winner in the Community Response and Social Impact Categories
Service Provider Awardee for 2 consecutives years
Leader in Power Platform and Dynamics 365 Contender for Generative AI
Offerings and Delivery Models that are Tailored to Specific Demands
Leverage Microsoft Solutions and Realise Value Faster
Foundation Modules
- Introduction to Dynamics 365 Sales – One-day hands-on workshop to introduce attendees to Dynamics 365 Sales
- Introduction to Dynamics 365 Customer Service – One-day hands-on workshop to introduce attendees to Dynamics 365 Customer Service
- Introduction to Dynamics 365 Customer Insights – Journeys – One-day hands-on workshop to introduce marketers to Dynamics 365 Customer Insights – Journeys
- Power Up with Power Apps – Build custom business applications with Dataverse and Power Apps
- Power Up with Power Apps for IT Professionals – One-day hands-on workshop to build custom business applications via the low-code, no-code capabilities of Power Platform
- Dynamics 365 Sales Pre-Project Training – One-day training session on Dynamics 365 Sales for project stakeholders and end users
- Dynamics 365 Customer Insights – Journeys Pre-Project Training – One-day training session on Dynamics 365 Customer Insights – Journeys for project stakeholders and end users
- Dynamics 365 Customer Service Pre-Project Training – One-day training session on Dynamics 365 Customer Service for project stakeholders and end users
Trainer Enablement
- Train the Trainer – Training session delivered to a select group of the client project team, who will be responsible for training the rest of their staff on the system
User Training Program
- End User Training – Training session delivered to the client’s system end users towards completion of a project. The aim is to prepare attendees with how to use the solution built to do their job.
Certifications
- PL-900: Microsoft Power Platform Fundamentals – One-day certification training to take your team’s expertise in the Power Platform to the next level via a Microsoft-recognised certification.
- PL-100: Microsoft Power Platform App Maker Certification Training – Four-day certification training to take your team’s expertise in Power Platform App Maker via a Microsoft recognised certification
- PL-200: Microsoft Power Platform Functional Consultant Certification Training – Five-day certification training to take your team’s expertise in building Power App solutions to the next level via a Microsoft-recognised certification
- MB-910: Microsoft Dynamics 365 Fundamentals Certification Training – One-day certification training to take your team’s expertise in Dynamics 365 Customer Engagement to the next level via a Microsoft-recognised certification
- MB-210: Microsoft Dynamics 365 Sales Functional Consultant Certification Training – Three-day certification training to take your team’s expertise in Dynamics 365 Sales to the next level via a Microsoft recognised certification
- MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Certification – Four-day certification training to take your team’s expertise in Dynamics 365 Customer Insights (Journeys) to the next level via a Microsoft-recognised certification.