Microsoft Copilot​

Bring enterprise-ready AI to every part of your business

Empower your employees to automate tasks, generate ideas, and get insights with the world’s first AI copilot in both CRM and ERP.

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Introducing Microsoft Dynamics 365 Copilot

Microsoft Copilot, an AI assistant natively built for customer relationship management (CRM), enterprise resource planning (ERP) applications, works alongside businesses and their teams to: ​

Generate ideas and content faster​

Perform and automate tasks faster​

Perform and automate tasks faster​

Get insights and next best actions​

Get insights and next best actions​

What makes Copilot different?

GPT-powered Copilot for every job role​

Copilot features natively built in Dynamics 365 ​

Powered by Azure OpenAI Service​

Empowering impactful responsible AI practices​​

Secure enterprise data – your data is your data​​

Copilot in Dynamics 365 Sales​

Save time creating emails and recap meetings in moments ​

More than 60% of a seller’s typical day is devoted to managing emails and searching through inboxes. This is in addition to hours devoted to recapping notes, action items, and summaries that are prone to being inaccurate, particularly for those taken in content-heavy meetings with multiple participants. ​

With Copilot in Microsoft Dynamics 365 and Viva Sales, sellers can save time and move deals forward faster with:


  • Engaging AI-generated emails modelled after proprietary email styles, messages, and tone​
  • Automated summaries of key topics, issues, concerns, and CRM information to help sellers take actionable steps after calls and meetings​

Copilot in Dynamics 365 Customer Insights​​

Get data insights faster and easier with natural language​

It’s become more challenging for marketers and analysts to deliver personalised customer experiences due to fragmented data and time-consuming manual content creation. By combining Microsoft’s customer data platform with real-time journey orchestration and enterprise-ready AI, Microsoft Dynamics 365 Customer Insights empowers teams to deliver exceptional customer experiences.​

With Copilot in Microsoft Dynamics 365 Customer Insights, businesses and their teams can: ​

  • Uncover new insights that can help them explore, understand, and predict customer needs​
  • Generate audience segments using natural language ​
  • Elevate their email marketing with AI-assisted content suggestions​

Microsoft Copilot Studio​​​

Customise Microsoft for 365 and build your own Copilot experiences

Build and run your own copilots across websites and other channels to serve employees and customers with Microsoft Copilot Studio, which offers graphical development environment to build copilots using generative AI, sophisticated dialogue creation, plugin capabilities, process automation, and built-in analytics that work with Microsoft’s conversational AI tools.

Powerful, connected copilots—built by you. Transform customer and employee experiences with copilots built in Microsoft Copilot Studio

Customise Copilot for Microsoft 365

Enable greater control and efficiency by authoring responses to predictable scenarios within Copilot for Microsoft 365.

Create custom copilots and GPTs

Incorporate your data and plugins for engaging interactions in the places that matter the most. ​ ​

Use one connected platform ​​​

Copilot Studio is built on the foundations of leading conversational AI technologies including Power Virtual Agents, and is interoperable with Azure AI Studio and more.

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