Transform Business Process Automation with Copilot Agents
Discover the future of process automation with Copilot Agents
Discover the future of process automation with Copilot Agents using “agentic AI”, which fundamentally transforms how you can automate business processes and introduces new possibilities for automating tasks that were previously unimaginable. We are now moving into an era of using AI for more than simple chat experiences. Rather than the traditional “if this then that” automation, Copilot Agents work with a trigger, instructions, knowledge, and actions. The AI then uses this information to make intelligent decisions in real-time (with approval or escalation to humans as you define).
How Copilot Agents Work
Triggers
Automation starts with a trigger, such as an email, data update, or scheduled task. This flexibility allows seamless integration into your existing operations.
Instructions
Provide detailed task descriptions, from simple commands to complex directives, tailored to your business needs.
Knowledge
Ground your Copilot Agent in your organization’s data—documents, databases, and information repositories—enabling it to make informed decisions and retrieve relevant information autonomously.
Actions
The agent executes tasks like retrieving information, sending emails, and updating databases, making your processes more efficient.
Transform Your Business Processes
Copilot Agents streamline workflows by automating tasks that typically require manual intervention or human decision-making. For instance, in customer service, they can handle incoming requests, check order histories, and provide solutions, reducing response times and allowing your team to focus on strategic activities.
For onboarding new clients or handling leads, Copilot Agents read emails, identify the right expert, summarize key points, and make introductions, simplifying the process and reducing administrative burdens.
Transform Your Business Processes
Copilot Agents streamline workflows by automating tasks that typically require manual intervention or human decision-making. For instance, in customer service, they can handle incoming requests, check order histories, and provide solutions, reducing response times and allowing your team to focus on strategic activities.
For onboarding new clients or handling leads, Copilot Agents read emails, identify the right expert, summarize key points, and make introductions, simplifying the process and reducing administrative burdens.
About Barhead
Barhead is an award-winning IT consulting firm specializing in CRM and leveraging the strategic value of Microsoft Business Applications through AI, Copilot, Dynamics 365 and Power Platform.
4-time Partner of the Year winner and finalist Technology for Social Impact and Power Platform
Service Provider Awardee for 2 consecutives years
