Training Programs
Take your team’s expertise to the next level with Dynamics 365 and Power Platform training programs
Barhead, an award-winning Microsoft Partner, offers comprehensive Dynamics 365 and Power Platform training programs to help organisations upskill employees and help them adapt to rapidly changing industry landscapes. We offer:
Comprehensive training modules
Our training and certification programs are designed to cover all aspects needed for your team to achieve proficiency in Dynamics 365 and Power Platform.
Industry experts as instructors
Learn from industry experts who have created widely shared videos that have become go-to learning resources for Power Platform and Dynamics 365.
Certification Pathway
Explore wide range of certification training offerings that are applicable for both personal and organisational growth.
Offerings and Delivery Models that are Tailored to Specific Demands
Leverage Microsoft Solutions and Realise Value Faster
Foundation Modules
- Introduction to Dynamics 365 Sales – One-day hands-on workshop to introduce attendees to Dynamics 365 Sales
- Introduction to Dynamics 365 Customer Service – One-day hands-on workshop to introduce attendees to Dynamics 365 Customer Service
- Introduction to Dynamics 365 Customer Insights – Journeys – One-day hands-on workshop to introduce marketers to Dynamics 365 Customer Insights – Journeys
- Power Up with Power Apps – Build custom business applications with Dataverse and Power Apps
- Power Up with Power Apps for IT Professionals – One-day hands-on workshop to build custom business applications via the low-code, no-code capabilities of Power Platform
- Dynamics 365 Sales Pre-Project Training – One-day training session on Dynamics 365 Sales for project stakeholders and end users
- Dynamics 365 Customer Insights – Journeys Pre-Project Training – One-day training session on Dynamics 365 Customer Insights – Journeys for project stakeholders and end users
- Dynamics 365 Customer Service Pre-Project Training – One-day training session on Dynamics 365 Customer Service for project stakeholders and end users
Trainer Enablement
- Train the Trainer – Training session delivered to a select group of the client project team, who will be responsible for training the rest of their staff on the system
User Training Program
- End User Training – Training session delivered to the client’s system end users towards completion of a project. The aim is to prepare attendees with how to use the solution built to do their job.
Certifications
- PL-900: Microsoft Power Platform Fundamentals – One-day certification training to take your team’s expertise in the Power Platform to the next level via a Microsoft-recognised certification.
- PL-100: Microsoft Power Platform App Maker Certification Training – Four-day certification training to take your team’s expertise in Power Platform App Maker via a Microsoft recognised certification
- PL-200: Microsoft Power Platform Functional Consultant Certification Training – Five-day certification training to take your team’s expertise in building Power App solutions to the next level via a Microsoft-recognised certification
- MB-910: Microsoft Dynamics 365 Fundamentals Certification Training – One-day certification training to take your team’s expertise in Dynamics 365 Customer Engagement to the next level via a Microsoft-recognised certification
- MB-210: Microsoft Dynamics 365 Sales Functional Consultant Certification Training – Three-day certification training to take your team’s expertise in Dynamics 365 Sales to the next level via a Microsoft recognised certification
- MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Certification – Four-day certification training to take your team’s expertise in Dynamics 365 Customer Insights (Journeys) to the next level via a Microsoft-recognised certification.
Foundation Modules
Introduction to Dynamics 365 Sales
This is an introductory, instructor-led one-day training session to introduce attendees to Dynamics 365 Sales. The workshop will give attendees hands-on experience with the tool and demonstrate its capabilities for empowering sales teams, engaging with customers, managing sales processes and closing deals.
Course Duration: 1 day
Introduction to Dynamics 365 Customer Service
This is an introductory, instructor led 1-day training session to introduce attendees to Dynamics 365 Customer Service. The workshop will give attendees hands-on experience with the tool and demonstrate a high-level of its capabilities for empowering service team members and managers, working on cases and resolving customer issues.
Course Duration: 1 day
Marketing in a Day
This is an introductory, instructor-led one-day training session to introduce attendees to Dynamics 365 Marketing. The workshop will give attendees hands-on experience with the tool and demonstrate its capabilities for empowering sales teams, engaging with customers, managing sales processes and closing deals.
Course Duration: 1 day
Power Up with Power Apps
This is an introductory instructor-led one-day hands-on workshop where you can gain experience in building custom business applications with Dataverse and Power Apps, applying business rules and logic, and automating processes with Power Automate. You will learn how these tools are used to design and develop solutions that can digitise your processes, automate workflows and improve productivity across your organisation.
Course Duration: 1 day
Power Up with Power Apps for IT Professionals
This is an instructor-led one-day hands-on workshop aimed to introduce IT professionals and developers to building custom business applications using the low-code, no-code capabilities of the Power Platform. You will learn how to leverage Dataverse to build data models, Power Apps to design and develop solutions to digitise processes, and Power Automate to automate workflows and improve productivity across your organisation.
Course Duration: 1 day
Dynamics 365 Sales Pre-Project Training
This is an introductory, instructor led 1-day training session on Dynamics 365 Sales for project stakeholders and end users. The training will give attendees an overview of Dynamics 365 Sales out-of-the-box to familiarise themselves with concepts and capabilities of the tool.
Attendees will also have the opportunity to get hands-on experience with Dynamics 365 Sales. This training is designed to be undertaken prior to the project workshop. The training will be tailored to align with the specific capabilities of Dynamics 365 Sales for the project.
Course Duration: 1 day
Dynamics Marketing Pre-Project Training
This is an introductory, instructor led 1-day training session on Dynamics 365 Marketing for project stakeholders and end users. The training will give attendees an overview of Dynamics 365 Marketing out-of-the-box to familiarise themselves with concepts and capabilities of the tool.
Attendees will also have the opportunity to get hands-on experience with Dynamics 365 Marketing. This training is designed to be undertaken prior to the project workshop. The training will be tailored to align with the capabilities of Dynamics 365 Marketing to be deployed in the project
Course Duration: 1 day
Dynamics 365 Customer Service Pre-Project Training
This is an introductory, instructor led 1-day training session on Dynamics 365 Customer Service for project stakeholders and end users. The training will give attendees an overview of Dynamics 365 Customer Service out-of-the-box to familiarise themselves with concepts and capabilities of the tool.
Attendees will also have the opportunity to get hands-on experience with Dynamics 365 Customer Service. This training is designed to be undertaken prior to the project workshop. The training will be tailored to align with the capabilities of Dynamics 365 Customer Service to be deployed in the project
Course Duration: 1 day
Trainer Enablement
Train the Trainer
This is a training session delivered to a select group of the client project team, who will be responsible for training the rest of their staff on the system. The aim is to train these trainers on the solution that has been built. The session should have a BAS familiar with the system present to accompany the trainer.
User Training Program
End User Training
This is a training session delivered to the client’s system end users towards completion of a project. The aim is to prepare attendees with how to use the solution built to do their job. The session should have a BAS familiar with the system present to accompany the trainer.
Certification Program
Microsoft Power Platform Fundamentals
This certification training will teach participants the business value and product capabilities of Microsoft Power Platform. They will learn to create simple Power Apps, connect data with Microsoft Dataverse, build a Power BI dashboard, automate a process with Power Automate, and build a chatbot with Power Virtual Agents.
Course Duration: 1 day
Microsoft Power Platform App Maker
This course will teach participants how to build apps with low-code techniques to simplify, automate, and transform business tasks and processes using Microsoft Power Platform.
Course Duration: 4 days
Microsoft Power Platform Functional Consultant
This five-day certification course teaches participants how to perform discovery, capture requirements, engage subject matter experts and stakeholders, translate requirements and configure Power Platform solutions and apps.
Course Duration: 5 days
Microsoft Dynamics 365 Sales Functional Consultant Certification
This course will help you learn how to implement solutions that support a sales life cycle using Dynamics 365 Sales. They will learn how to configure Dynamics 365 Sales to match their organisation’s business process, model Dynamics 365 Sales data, and extend Dynamics 365 solutions using Power Platform components.
Course Duration: 2 days
Microsoft Dynamics 365 Fundamentals (CRM)
This course will provide you with a broad introduction to Dynamics 365’s customer engagement capabilities. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as each of the customer engagement apps, including Dynamics 365 Marketing, Sales, Customer Service and Field Service.
Course Duration: 1 day
Microsoft Dynamics 365 Marketing Functional Consultant Certification
This 4-day certification training will teach participants how to implement solutions using Dynamics 365 Marketing that attract and convert leads, build brand awareness, standardise omnichannel messaging, and deliver marketing insights.
Course Duration: 4 days
