By Alexandra Tucker
July 24th, 2018

Andre’s Blog

Troubleshooting: “There is no active transaction” Error

Today I encountered a very weird error when I’m working with my team to create a very simple workflow, on a status update, if the status is equal to a specific status, create a task that is assigned to a specific team. However, we can’t proceed due to a very strange reason:


This is the error message:

“There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing.”

So, I googled it to find the similar error. Based on a past post by Aileen:

We have tried checking the suggested approach by her:

What to Check

So, if you find this error, please check:

– Whether you have custom plugin/custom workflow active triggered
– Whether you put skipping the error that will have impact to the CRM process, it is not possible
– Actually you better to log the error
– Because you won’t know what it is
– This is not your logic wrong in your custom plugin
– This just you need to fix why CRM cannot proceed?
– Is that because your user/team does not have privilege or you missed some parameters required
– This error might happen like for Assignment, Lead Qualification, Quote creation, etc

However, no luck 😦

And we also come across this forum discussion:

where some people are mentioning about an issue with ActivityFeeds plugins, again no luck, as we can’t find the specific ActivityFeeds plugins registered.

So, as the usual troubleshooting technique of elimination process, we tried to remove 1-by-1 the workflow mapping, and we found the culprit. Apparently, it’s on the mapping of record owner in the Create Task step. For some reason, if we set the owner on the creation of the task, it keeps throwing the error. So, we split the owner assignment to a separate step to assign the record to the team. Something like:


And it solves our misleading “Custom Plugin” issue.

By Alexandra Tucker
February 13th, 2018

Exclusive invitation to join Barhead for Sailing on Sydney Harbour!
The Barhead crew are very excited to invite you onboard Pilgrim for a once in a lifetime experience.  Pilgrim is a luxury 58 foot custom yacht.

Barhead are bringing together some small exclusive groups of up to 15 people to join us and enjoy our magnificent Sydney Harbour at twilight for a Sip n Sail experience.  

Barhead Solutions
1300 DYN 365

Request to go Sailing
Sailing Dates
This year we would like you to choose a date that suits you:

Tuesday, 13th February 2018 – Women In IT

5:00 pm to 7:30 pm 

Pick up and drop off:
Rose Bay Wharf
Sydney, NSW

View map

Additional Information
Please bring suitable attire so that you are comfortable for conditions on the harbour. Non-marking shoes are a must.

Hat and suncream are advisable.

The departure and return point is at Rose Bay Public Wharf, which is next to Rose Bay Ferry Wharf. Parking is available at the wharf, and can also be accessed by ferry or by bus routes L24, 323, 324 and 325.

@BarheadSolutions for photos or posts 

By Barhead Solutions
September 18th, 2016

We’re beginning a new series of tips to help you make the most out of Microsoft Dynamics CRM. We hope you enjoy this series and find the information useful in your day-to-day business activities.

Label properly to avoid confusion

The beauty of Microsoft Dynamics CRM is how everyone in the organization can collaborate in real time. Because of its collaborative nature, be sure to label rules, forms or workflows properly. Using names that are suggestive or descriptive of what that item does will prevent confusion and make it easier to find whatever you need down the road.

Sometimes, using proper nouns will help too unless you are required by your business not to.

By Barhead Solutions
July 1st, 2016

Microsoft Dynamics 365 has been announced and it promises to change the way you approach your business processes. Microsoft Dynamics 365 is an evolution of Microsoft’s CRM and ERP cloud solutions. These powerful tools will now be rolled into one cloud service with new purpose-built apps to help you manage your core business functions.

Dynamics 365 apps is built with flexibility in mind, allowing you to independently deploy apps depending on your business’ size and needs. Each app are built to work together and include built-in insights, predictive intelligence and workflow optimization

Power BI and Cortana Intelligence will be natively embedded to help you achieve your business goals with predictive insights, prescriptive advice and actionable next steps.

Flexibility and Scalability

Microsoft Dynamics 365 is completely flexible; you can start as small as you want. It is infinitely scalable, and comes with a modern and yet familiar workflow that allows you to be ready for growth. You can change and adapt your processes in Power BI, PowerApps and Microsoft Flow without requiring IT support. It’s all completely extensible and built to grow with your business.

Productivity where and when you need it

By connecting structured workflow of business applications (Dynamics 365) and processes with the unstructured work of collaboration and productivity (Office 365), your employees gain access to productivity tools wherever and whenever. Everything is accessible via mobile if needed to be so that you and your team can remain connected wherever you are in the world.

Actionable intelligence to keep you on top of your business

Business applications within Microsoft Dynamics 365 infuse big data, advanced analytics and IoT into processes which proactively guide your team and customers to optimal outcomes. With Dynamics 365, data and insights are transformed into intelligent action right where it’s needed, and without requiring an army of rocket scientists to make it happen.

For example, Cortana Intelligence can give recommendations to help your sales team predict which products and services your customers may need. Access to IoT data inside Dynamics 365 for Field Service will enable preemptive action from field service agents by connecting asset monitoring and anomaly detection so they can take action before failures occur, avoiding costly customer service issues.

Dynamics 365 and Office 365 will be deeply integrated, allowing the structured workflow of business apps to be connected with the unstructured work of collaboration and productivity. This allows your sales team to immediately send a quote via Office after receiving a customer’s email. That quote could come based with information from both Finance and Sales apps automatically containing the right pricing, discounts and other offers. All of these without your employee never needing to leave Outlook. This improves efficiency massively.

Microsoft Dynamics 365 is slated for release on fall this year. Stay tuned for more information.