By Alexandra Tucker
July 24th, 2018

Andre’s Blog

Troubleshooting: “There is no active transaction” Error

Today I encountered a very weird error when I’m working with my team to create a very simple workflow, on a status update, if the status is equal to a specific status, create a task that is assigned to a specific team. However, we can’t proceed due to a very strange reason:

Weird_Error.png

This is the error message:

“There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing.”

So, I googled it to find the similar error. Based on a past post by Aileen: http://missdynamicscrm.blogspot.com/2015/10/crm-error-there-is-no-active-transaction-crm-error-plugin.html

We have tried checking the suggested approach by her:

What to Check

So, if you find this error, please check:

– Whether you have custom plugin/custom workflow active triggered
– Whether you put skipping the error that will have impact to the CRM process, it is not possible
– Actually you better to log the error
– Because you won’t know what it is
– This is not your logic wrong in your custom plugin
– This just you need to fix why CRM cannot proceed?
– Is that because your user/team does not have privilege or you missed some parameters required
– This error might happen like for Assignment, Lead Qualification, Quote creation, etc

However, no luck 😦

And we also come across this forum discussion: https://community.dynamics.com/crm/f/117/t/138785?pi61802=2#responses

where some people are mentioning about an issue with ActivityFeeds plugins, again no luck, as we can’t find the specific ActivityFeeds plugins registered.

So, as the usual troubleshooting technique of elimination process, we tried to remove 1-by-1 the workflow mapping, and we found the culprit. Apparently, it’s on the mapping of record owner in the Create Task step. For some reason, if we set the owner on the creation of the task, it keeps throwing the error. So, we split the owner assignment to a separate step to assign the record to the team. Something like:

Weird_Error2.png

And it solves our misleading “Custom Plugin” issue.

By Alexandra Tucker
June 21st, 2018
Tips for installing Dynamics 365 for Marketing Trial solution : If you encounter the error in the image below when configuring the solution via Dynamics 365 Administration Center in your D365 trial env, then follow the steps below: 1. Assign yourself a Office 365 Enterprise E3 trial license or if you don’t have any, sign up for one 2. Go to trials.dynamics.com 3. Select Marketing, enter the same email and phone used for Office 365 and select Get Started. This should provision a Marketing Dynamics 365 Trial solution and allows you to connect to your existing D365 trial environment #tip #msdyn365 #trials
By Alexandra Tucker
April 30th, 2018

By Ee Lane Yu: Barhead Functional Consultant

To all Power App noobies (like me) who wants to have a go but do not know where to start, check out the tutorial below (first chapter, there are more). Very easy and fun way to learn using an App built on Power App itself. 🙂
#tryandtested

Powerapps Training App
By Alexandra Tucker
March 29th, 2018

Dynamics 365 is so much more than old-school CRM.  With the Spring 18 release we will be working with a complete Customer Engagement solution, enabling you to engage with your customers from the very first anonymous contact with a potential customer through to maximising lifetime customer value.   #MSDyn365 #MSBizApps #MSFT #barheadsolutions

By Alexandra Tucker
March 29th, 2018

Tech tip: Learn how to update the redeem invitation URL successfully in the Send Invitation workflow for #dynamicsportals New #benitezherevlog #msdyn365 #tip #barheadsolutions.   Cheers Elaiza Benitez for sharing!